We are here to help you with all of your technical questions. Find the information you need, learn how to manage your account and locate international support phone numbers here.
Contact our Customer Support Team for one-on-one assistance.Email:email@example.com International: +1 310-285-8465
How do I download the software?
Who can purchase the service?
ClearPoint Weather services can be downloaded by anyone over any Internet connection and launched onto any laptop, tablet, or other PC-based electronic/maritime display devices. Real-time updates are fed automatically to these devices and all applications are integrated onto a single, easy-to use screen. ClearPoint's service is compatible with virtually any communications link, including WiFi, satellite connections such as Iridium, Inmarsat and Intelsat for real-time detailed updates and alerts, anywhere on the globe.
What are the areas where service is available?
ClearPoint Weather is available for any point on the globe – anywhere there is an Internet connection.
The Sailboat Racing Edition provides competitive sailboat racers with ultra-high resolution wind models at 1 nautical mile, 5 nautical mile and 15 nautical mile resolutions. These high resolution wind forecasts are provided in so-called “Hot Spots” or domains, which typically are located where our subscribers are sailing or racing.
Where does ClearPoint weather come from?
ClearPoint uses proprietary software to integrate weather and sea state data from a large variety of global sources, public, private and proprietary. Aggregated weather data comes from our partner, Weather Decision Technologies, a global leader in state-of-the-art scientific weather tools. Founded in 1999, WDT has extensive experience in world-leading weather research.
How accurate is ClearPoint weather data?
ClearPoint shows you the prevailing conditions for any location in the world using the highest resolution data available.
In addition to the weather and sea state data provided in the Pro Edition, the Sailboat Racing Edition provides competitive sailboat racers with high resolution wind models at 1 nm, 5 nm and 15 nm resolutions.
How current is ClearPoint weather data and how far ahead does it forecast?
The system can download data automatically as frequently as every 5 minutes and at any time on demand. Some data, such as lightning, observations and point forecasts, and marine zone warnings and watches, are updated continuously. Radar is updated every 5 minutes. Some forecasts, such as winds and fronts, are provided globally at 6-hour intervals out 5 days. Other forecasts, such as waves and swells, are provided globally at 12-hour intervals out 6 days. The global weather data inputs are updated every 6 hours from over hundreds of thousands of data points globally supplied by governments, military, commercial aircraft, commercial shipping, and national weather services from 180+ countries.
Can I get ClearPoint weather on my PC?
Yes, simply download the weather client after you subscribe at www.clearpointweather.com/subscribe
What are the terms and conditions of the ClearPoint service?
Please view the Terms and Conditions page.
How do I start? I want to subscribe and use the ClearPoint Weather service?
To use the ClearPoint Weather service you will first need a subscription. A monthly subscription has a 3-day Risk Free trial period. An annual subscription has a 10-day Risk Free trial period. To create any type of subscription, go to https://clearpointweather.com/subscribe
As a new subscriber you may download the ClearPoint Weather software at: http://clearpointweather.com/download
After downloading and installing the software, start it by clicking on the ClearPoint icon on your Desktop. Then, click on Options (the wrench icon) on the Control Panel on the right hand side of the display and the Options configuration window will appear. Next, click on the Subscription tab and enter your Subscription ID (Email address) and Password. Then click on Authenticate Now (you do not need to click on OK). You only need to click on Authenticate Now the first time that you use the software on a particular computer.Once your Subscription ID and Password have been authenticated, the Data tab will open up. Select the data that you want to download. Review all customizable features by clicking on each of the other tabs in this Options window: Display, Units and Devices tabs. You should see Wave data for the default location off the coast of West Africa centered on zero degrees latitude and zero degrees longitude. Double-click on the map and enter the coordinates for your location and click on Confirm (you can also just double-click anywhere on the map and click on Confirm if you do not need precise coordinates). If you have a GPS unit attached, click on the Options icon and choose the devices tab. Select the COM port to which your GPS unit is attached and click OK to save your changes. After a few minutes the GPS icon will turn green if a fix can be obtained.
Once the location has been set, the software will automatically start to download weather data for that location. If you do not receive weather data, then please insure that you have an active Internet connection and that you have entered your Subscription ID and Password correctly.
How do I check the status of my account and review my contact information?
You may login to your account by visiting: https://subscribe.clearpointweather.com/account
Once logged in you may update your subscriber information, add a new subscription, and check the status of you current subscriptions.
How do I download the software? I have subscribed but now what do I do?
You may download the ClearPoint Weather Client application at: http://subscribe.clearpointweather.com/download.
[NOTE: Select SAVE and not Run when downloading].
Once the installation file is fully downloaded on your computer it may be installed.
How do I install the software? What do I do after I have installed it - how does it work?
If you have already downloaded the ClearPoint Weather installation file, it is ready to install. Double click on the "Setup.msi" file that was downloaded to start the installation. The install wizard will walk you through the installation process.
After installation perform the following:
- Configure the ClearPoint Weather software with your Subscription ID and Password
- Register your current location by use of a GPS device or manual location entry
- Receive weather data automatically
How do I find the User’s Guide?
Click on the Help icon "?" to open the Full User's Reference Guide.
When I try to install the software I get an error. I cannot install the ClearPoint Weather Client.
When you downloaded the software, you may have chosen Run and not Save when prompted. You must save the installation file to your computer first, and then you may install it. To fix the problem, download the software to your Desktop (so it is easy to find) and be sure to select Save and NOT Run. The install should proceed normally.
I can’t get the bathymetry data to install. What am I doing wrong?
The global bathymetry data is located on a separate file. To download and install the entire file please use this link
Before the file downloads, you will be prompted to Save File. Choose the SAVE option only. Save the file to your desktop for easy access after the download is complete.
When the download is complete, double-click on the icon to install the file. You will be prompted to press the “Start” button to begin to extract the global bathymetry data – it will take several minutes for the installation to finish.
I can’t connect and get the weather data . The connection window says “connecting” but it seems like it’s frozen.
It is critical that you have a solid connection to the Internet in order for the ClearPoint Weather software to connect to our weather server. There are several items to check, that will help to insure a good connection to the ClearPoint servers:
- Check that you have a good connection to the Internet
- Diable all firewalls including Windows, as that may be blocking the connection
- Look In the Advanced tab of the Windows Firewall, check that your connection is not still being blocked
- Contact ClearPoint for further advice and troubleshooting this issue - it may be related to your Network Firewall firstname.lastname@example.org
I can’t overlay certain features that I want to see. Why?
Most of the features are colored to aid in visual identification of nuances in weather and sea state data. When certain features are overlaid - it can result in muddy, or unclear representations of the information. ClearPoint has enabled overlay of only those features that produce meaningful representations of the data while avoiding those that would result in indistinguishable information.
Quick Reference GuideDownload
Download the latest version of the Quick Reference Guide here:
The ClearPoint weather client supports the display of bathymetric data. After downloading the global bathymetry data installer above, run it to extract the bathymetry data to your system.
Terms & ConditionsDownload
Download the Clearpoint Terms & Conditions