Access our self-help services or contact our Customer Support Team for full-service assistance. We are here to help you with all of your technical service needs. Find the information you need, check out your billing and locate international support phone numbers.

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Toll Free: 888-CLR-POINT [(888) 257-7646]
International: +1 540 687 3255

How do I download the software?
The latest version is available at the download page at www.clearpointweather.com/download.  You will first need to get a user name and password at www.clearpointweather.com/subscribe.

Who can purchase the service?
ClearPoint High Definition Weather services can be downloaded by anyone over any Internet connection and launched onto any laptop, tablet, or other PC-based electronic/maritime display devices. Real-time updates are fed automatically to these devices and all applications are integrated onto a single, easy-to use screen. ClearPoint’s service is compatible with virtually any communications link, including satellite connections such as Iridium, Globalstar and Inmarsat for real-time detailed updates and alerts, anywhere on the high seas, or anywhere on earth.

What are the areas where service is available?
ClearPoint High Definition weather is available all over the world – any where there is a broadband Internet connection or via any satellite communications link. 

The Racing Edition is optimized for high-performance racing venues and is currently available at Valencia and Palma race venues, with up to 30 more locations to come in the near future. In addition to the weather products provided in the High Definition Weather Edition, the Racing Edition provides competitive sailboat racers with ultra-high resolution wind models at 1 nautical miles, 5 nm and 15 nm resolutions.

Where does ClearPoint weather come from?
ClearPoint uses proprietary software to integrate data from a variety of global sources, both public and private. Aggregated weather data comes from our partner, Weather Decision Technologies, a global leader in state-of-the-art scientific weather tools. Founded in 1999, WDT has extensive experience in world-leading weather research.

How accurate is ClearPoint weather data?
Our data is highly accurate. The High Definition Weather Edition shows you the prevailing conditions for any location in the world using the highest resolution data available.

In addition to the weather products provided in the High Definition Weather Edition, the Racing Edition provides competitive sailboat racers with high resolution wind models at 1 nm, 5 nm and 15 nm resolutions.

How current is ClearPoint weather data and how far ahead does it forecast?
The system downloads data as frequently as 5 minutes, with a total of one hour frequency for all applications, as some applications download at different times and take longer to load. The forecast limit is up to 5 days for route planning purposes. The global weather system data inputs are updated every 6 hours from over hundreds of thousands of data points globally supplied by governments, military, commercial aircraft, commercial shipping, and national weather services from 180+ countries. All of this is managed primarily by the US NOAA and NASA operations via the NOAA GFS system (Global Forecasting System).

Can I get ClearPoint weather on my PC?
Yes, simply download the weather client after you subscribe at www.clearpointweather.com/subscribe

What are the terms and conditions of the ClearPoint service?
Please view the Terms and Conditions page.