Troubleshooting Tips - to solve most issues quickly: 

Q. When I try to install the software I get an error. I cannot install the ClearPoint Weather Client.

A.  When you downloaded the software you may have chosen Run and not Save when prompted. You must save the installation file to your computer first, and then you may install it. To fix the problem, download the software to your desktop (so it is easy to find) and be sure to select Save and NOT Run. The install should proceed normally

Q. I can’t get the ClearPoint Weather Client to connect and show me current weather data. All I see is old data – how do I get real data?

A. When you installed the ClearPoint Weather Client you may have opted to use pre-installed weather data before becoming a subscriber. In order to receive a real-time download of actual current weather data you will need to configure the ClearPoint Weather Client with your Subscriber ID and Password.

1. If you are not yet a ClearPoint subscriber – then you may create a Trial Subscription by using this link: https://subscribe.clearpointweather.com/subscribe then proceed to step 2.
2. If you are a ClearPoint Subscriber - then Click on the Gear icon to open the ClearPoint Weather Client Toolbox, then Click on the Wrench Icon to open the Configuration Options window.
   • Enter your Subscriber ID and Password in the corresponding fields
   • Click OK to save the information and close the window. In a moment the information will be sent to the ClearPoint Subscription server for authentication.
   • Once your credentials are authenticated you can begin downloading weather data for your location.

Q. The ClearPoint Weather Client is displaying a message telling me my account isn’t valid. I can’t use the software. What do I do now?

A. You must authenticate your subscription information before weather data can be downloaded.

1. If you have not configured the ClearPoint Weather Client application with your Subscription ID and Password please do the following:
   • Click on the Gear icon to open the ClearPoint Configuration Control Panel
   • Click on the Wrench Icon to open the Configuration Options window
   • Enter your Subscriber ID and Password in the corresponding fields
   • Click OK to save the information and close the window.
     In a moment the information will be sent to the ClearPoint Subscription server for authentication.
   • Once your credentials are authenticated you can begin downloading weather data for your location.
2. If you have configured the ClearPoint Weather Client and it’s been more than 24 hours since you last used it, your subscription needs to be authenticated before new data can be downloaded. The ClearPoint Weather Client will prompt you to authenticate your subscription. To start the authentication process do the following:
   • Click on the Connection Panel icon (the lower case “i” with the circle around it) to open it.
   • Click anywhere in the expanded panel to start the authentication process. You must be connected to the Internet for the Client application to successfully connect to the Subscription server for authentication.
   • Once your subscription is validated, you may begin to download fresh weather data.

Q. I can’t get the bathymetry data to install. What am I doing wrong?

A. There are 2 ways to install Bathymetry data, either using the complete file which covers Bathymetry for the entire globe, or for an isolated region. Instructions for both types of installations are provided as follows [NOTE: When prompted ALWAYS choose SAVE – to save the file to your computer first, then install when download is complete]: 

1. To download and install the entire file please use this link: http://subscribe.clearpointweather.com/bathymetry
   • Before the file downloads, you will be prompted to choose Run or Save. Choose the SAVE option only. Save the file to your desktop for easy access after the download is complete.
   • When the download is complete you may double-click on the icon to install the file – it will take several minutes for the installation to finish.
2. To download and install a Regional Bathymetry data file please use this link: http://subscribe.clearpointweather.com/bathymetry
   • Scroll down to the map and click on the grid that represents the Region for your location.
   • When prompted click SAVE and save the file to your Desktop.
   • Open the ClearPoint Weather Client application and resize it so you can see both your Windows Desktop and the ClearPoint display.
   • Click, Hold and Drag the downloaded file on top of the ClearPoint display and release it. The file will automatically install into the ClearPoint Client application.

Q. I can’t connect and get the weather data. The connection window says “connecting” but it seems like it’s frozen.

A. It is critical that you have a solid connection to the Internet in order for the ClearPoint Weather Client to connect to the weather server. There are several items to check, that will help to insure a good connection to the ClearPoint servers:

1. Check that you have a good connection to the Internet  
2. Diable all firewalls including Windows, as that may be blocking the connection
3. Look In the Advanced tab of the Windows Firewall, check that your connection is not still being blocked
4. Contact ClearPoint for further advice and troubleshooting this issue - it may be related to your Network Firewall  - This e-mail address is being protected from spam bots, you need JavaScript enabled to view it

Q. I can’t overlay certain features that I want to see. Why?

A Most of the Weather Features are colored to aid in visual identification of nuances in weather data. When certain features are overlaid - it can result in muddy, or unclear representations of the information. ClearPoint has enabled overlay of only those features that produce meaningful representations of the data while avoiding those that would result in indistinguishable information.